Omnichannel Customer Service
Unify your channels for seamless CX
A truly omnichannel platform.
No matter where your customers are writing–or calling–from, you can answer them, straight from Dixa, right out of the box. It’s not a plugin. It’s not an added feature with a hidden cost. To us, it’s the foundation on which great customer experiences are built.
Your customers are on a lot of channels.
Phone
Explore our flexible, full-featured phone system that runs in your browser.
Live Chat
Meet your customers when they are most engaged and ready to chat.
Dixa Messenger
Offer a seamless messaging experience across channels & devices.
Chatbot
Decrease costs while increasing loyalty with automation that doesn’t deflect but engages.
Mim
Engage at scale with instant, accurate answers for customers.
Organize your inbox with intelligent routing and powerful workflows.
Facebook Messenger
Meet your customers where they are, and elevate your CX with convenient communication.
Be available on the #1 messaging app in the world.
Boost sales by engaging with your customers in-app.
Ready to transform your customer experience?
Book a personalized demo to see Dixa in action.
Give agency to your agents.
All channels are natively built into Dixa, enabling agents to set themselves as active on multiple channels at once. Meanwhile, managers have visibility into agent activity, and can ensure no channel gets backed up. If one channel needs support, an agent can be there with just a click (and without even switching tabs).
Know your customers by name, not by channel.
Customer journeys are varied: rarely do they follow a set path or use just one device. Because Dixa is omnichannel, it doesn’t matter if Sarah sent an email, called, then started a chat: her conversation (and purchase) history is available from all channels. Meaning your agents have all the context they need to provide personalized, non-repetitive, service.
Using Dixa to engage with customers as though each separate contact is part of one unified conversation has been a game-changer.”
Explore Dixa Agent Hub.
Give your agents everything they need in one intuitive workspace.
Explore Chatbot capabilities.
Automate up to 80% of your requests so you can focus on high-value inquiries.
