Dixa Messenger
More than a messenger.
Keep it simple with a single point of contact.
Combine live chat, self-service, and chatbots in one messenger that works seamlessly across apps, websites, and mobile. Create the optimal customer journey for every situation, chat in real-time, or utilize a contact form if you’re OOO. Top it off with flawless handovers between human and automated service.
Harness the power of mobile.
Let your customers connect with you on their terms. Set up our mobile SDK in just one day and keep the conversation flowing in-app and across devices. Maximize mobile engagement with push notifications for both iOS and Android, and deliver seamless mobile service in 15+ languages. See the positive reviews roll in and your CSAT jump.
Give your agents superpowers.
Set your agents up for success with intelligent routing and automatic knowledge prompts from our integrated knowledge base. Match each customer query to the right agent and prioritize the most important ones. Plus, improve agent experience, boost efficiency, and solve problems faster with one unified view of conversations.
Share the love knowledge.
With a customer-facing knowledge base, your customers get the answers they’re looking for—inside Dixa Messenger—before they ever need to connect with an agent. Deliver fast and accurate answers with no agent involvement and give your team more time to focus on complex questions.
Showcase your personality.
Customize the look and feel of Dixa Messenger to fit your brand’s visual identity and make your customers feel at home. Choose your own color scheme, and display agent profile photos to build trust and familiarity. Plus, send files back and forth (yes, this means you can send customers gifs!).
Before Dixa, we struggled to get an overview of all of our different channels and regions. With Dixa, we’ve been able to gain a true overview of our customer experience across all channels, allowing us to better serve our customers, and making for a better agent experience as well.”
Explore Dixa Agent Hub.
Give your agents everything they need in one intuitive workspace.
Explore Dynamic Knowlege.
Keep your knowledge fresh with our Ai-powered Knowledge Base.
